Frequently Asked Questions
Everything you need to know about our premium food selections.
How do you ensure the freshness of your food products?
We maintain a strict cold-chain logistics process and source our products daily from certified local producers. Every order is packed in temperature-controlled insulation to ensure it arrives at your doorstep in peak condition.
What is the estimated shipping time for my order?
Orders placed before 2:00 PM are processed for next-day delivery. Depending on your location, shipping typically takes 1-2 business days to ensure the shortest transit time for perishable items.
Do you offer international shipping?
Currently, asever focuses on domestic shipping to maintain food safety and quality standards. We are working on expanding our logistics to support international delivery for non-perishable goods in the future.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is a quality issue, please contact our support team within 24 hours for a full refund or replacement.
Are your products organic and sustainably sourced?
Yes, we prioritize partnerships with farmers and suppliers who follow sustainable practices. A significant portion of our catalog is certified organic, and we provide detailed sourcing information on each product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secured via our PCI-compliant payment gateway.