Returns & Exchanges
At asever, we prioritize the freshness and quality of our food products; if your order arrives damaged or unsatisfactory, we offer a hassle-free return process within 7 days of delivery.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue regarding your food items.
Provide Documentation
Attach clear photos of the product and its packaging to help our quality control team verify the damage or spoilage.
Approval Review
Our specialists will review your request within 24 hours to ensure it meets our safety and hygiene return standards.
Receive Refund or Replacement
Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing